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    Contact Us About Us

Order Status
  • Has my order shipped yet?
  • When will my backorder arrive?
  • When will my pre-order arrive?
  • My order never arrived

    Placing an Order
  • Step By Step Instructions
  • Having Problems Staying Logged In?
  • Can I order by phone or fax?
  • What are my payment choices?
  • Do you charge Sales Tax?
  • When will my credit card be charged?
  • Are the prices in my local currency?
  • Pricing Information
  • Confirming my order was placed
  • What if my item is on backorder?
  • Placing a Bulk Order
  • Placing a Pre-Order

  • Canceling or Returning Orders
  • How do I return a product?
  • I received the wrong product
  • What is your Return Policy?

    Shipping Options & Rates
  • Shipping within the USA
  • Shipping to Alaska & Hawaii
  • Shipping to an APO or FPO Address
  • Shipping Rates
  • When will my Pre-Order item ship?
  • How are Two Day Shipping items shipped?

    Missing or Incorrect Shipment
  • What is my order status?
  • My shipment is lost
  • Missing item from my shipment
  • I was shipped the wrong item




  • Autographed & Signature Items
  • Autographed Items
  • Signature Edition


    Privacy & Security
  • Privacy Policy
  • Online Ordering & Safety
  • Security





  • Customer Service & Shipping Questions:
    To reach customer service please e-mail: customerservice@musicountry.com or call our
    Toll Free number at: 800.840.7830

    Customer Service Hours:
    Monday - Friday 9:00am to 5:30pm CST
    Saturday & Sunday Closed

    Phone & Fax Orders:
    To place a phone order please call: 800.840.7830

    My Order Policies, Terms & Conditions Help
  • See our Shipping Rates & Policies.
  • View our Return Policy.
  • View our Privacy & Security Policy.
  • Forgot your password?
  • Visit our Help Department.
  • Redeem or Buy a Gift Certificate.





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    suggestion for how we could better serve you, we want to hear about it! Thank you for your feedback,
    and happy shopping! Please Note: we are unable to reply to all suggestions.



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